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Billing Policies and Procedures
 
As a customer or potential customer, please review and become familiar with these billing policies and procedures.
 
The initial setup fee and first month's service fee are required as prepayment for all new Virtual Server orders from new customers. The setup fee is non-refundable.

Payment for services can be made with a MasterCard or Visa credit card. We also accept International Money Orders, Money Orders, and business or personal checks sent directly to our corporate headquarters. All payments should be posted in United States dollars.
 
All new customers are required to submit a signed copy of the Virtual Server Agreement. If paying for services with a credit card, a signed copy of the Billing Authorization Agreement is also required. Requests for new Virtual Servers from new customers can be configured within one (1) business day pending receipt of these signed contracts and prepayment.
 
If the customer orders a Server after the first day of the month we will prorate the first month's service fee. Only the first month's service fees are prorated. All monthly services fees thereafter are billed for the entire month and are not prorated upon cancellation.
 
If we register a domain name through InterNIC in the customer's behalf, please be aware that InterNIC will bill the customer separately for the domain name. Their current registration fee is $70.00 which covers initial registration and updates to the domain name's database record for a period of two years. Renewal fees are charged at the rate of $35.00/year thereafter. If there are any questions about the InterNIC Fees, please refer to the InterNIC Fees & Payment Fact Sheet.
 
Once an order has been processed, the Server configuration information and first invoice will be sent to the customer directly via e-mail.
 
All accounts are billed according to the calendar month. Terms are set at N/20, or net amount due within 20 days of billing. Resellers receive a monthly invoice on the 1st of every month via e-mail (no paper copy of the invoice will be sent). If the customer is paying with a credit card, the credit card will be charged on or around the 10th of the month. For those credit cards that are not cleared on the 10th, a second billing attempt will take place on or around the 20th. If the customer is paying with other methods (money order, check, etc), payment should be received at our corporate headquarters by the 20th of the month.
 
Balances not paid by the 20th of the current month will be considered past due. Accounts that are past due may be disabled at our discretion. However, Resellers are notified (based on provided contact information) and given time to pay any outstanding balances before accounts are disabled. Each time an account is disabled by a member of our Customer Service Staff, a $25.00 enable fee will be applied to that account when it is reactivated. Any questions relating to billing or past due issues may be directed to our billing department.
 
Invoices will be sent via e-mail confirming the services ordered that day.
 
Requests for modifications to an account, or anything that requires a charge or invoice, must be made requested via e-mail sent to our service staff. Examples of such request include, but are not limited to: adding additional MB of space to a Virtual Server, adding additional domain names to an existing Virtual Server, or requests for termination or disablement of a Server account.
 
All clients are responsible for backing up their own files separately. We provide three levels of backup, the first two on disk, and the third on tape. Should the customer need to restore a file found on the primary and secondary backups, there will be no charge. For each file retrieval from the tertiary backup, or the tape backup, there is a charge of $200.00.
 
There is a $100.00 file retrieval fee to restore a terminated Virtual Server account from backup. The data may or may not exist. We generally assume that before an account is terminated, the customer has offloaded the files to another system. We cannot guarantee that data files for terminated accounts will be retrievable. The $100.00 file retrieval fee will be charged in addition to the normal $50.00 setup fee.
 
A $30.00 service fee will be charged for all invalid credit card information and/or returned checks.
 
 

 
 

 

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